Effective May 25th 2018
What is Personal Data?
Personal data means data relating to a living individual who is or can be identified either from the data or from the data in conjunction with other information that is in, or is likely to come into our possession.
What data do we collect?
You can visit this Site without telling us who you are or revealing any information about yourself, including your email address. In this case, our Web server may collect the name, address, the IP address and domain you used to access this Site, the type and version of browser and operating system you are using, and the web site you came from and visit next. This information is used by us and our business partners to measure the number of visits, average time spent, page views, and other statistics about visitors to this Site in general. We may also use this data to monitor site performance for systems administration purposes, to make this Site easier and more convenient to use and to report information in aggregate form to our advisers (e.g. how many visitors log in to this Site).
What is a Data Controller?
Data Controller means a natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal data are, or are to be, processed. For the purposes of data protection legislation in force from time to time, the data controller is Footwear Brands Ltd, 3 Lyons Court, Long Ashton Business Park, Long Ashton, North Somerset BS41 9LB. Our nominated Data Protection Officer is Peter Dury – Designated Member.
Who are the Data Processors (or Service Providers)?
Data Processor (or Service Provider) means any natural or legal person who processes the data on behalf of the Data Controller (Footwear Brands Ltd). We may use the services of various Service Providers in order to process your data more effectively. See below – How we use Data Processors?
What is a Data Subject?
Data Subject is any living individual who is the subject of Personal Data.
What is a User?
The User is the individual using our Service. The User corresponds to the Data Subject, who is the subject of Personal Data.
Footwear Brands as Data Controller:
3 Lyons Court
Long Ashton Business Park
Phone: +44 (0) 1275 392 694
Companies registration details
Storing your data
The data that we collect from you is stored and processed within the European Economic Area (“EEA”). Any changes to our current method or location for storing or processing your data will be documented within this policy and updated on this website.
How we use Data Processors
From time to time, we will share your personal data with third parties to enhance the offering of our services to you and improve your user experience on our websites.
There are different types of third party Data Processors used for specific purposes as described below. You will be informed if you are obliged to provide personal data to enter a contract (place an order on our websites) and the impact of choosing not to.
How do we use your data?
Ordering through our website:
We will use your personal data to manage your website at: www.quayside-uk.com
Managing your website order includes;
Processing your website order(s) on www.quayside-uk.com
Processing your website returns on www.quayside-uk.com
Managing your website order payments*
Retaining your personal data for product warranty
Retaining your personal data to handle customer complaints
*Please note that credit/payment card information is encrypted and sent over a secure server via WorldPay
What types of personal data do we process for website orders?
Account Information for users who create an account on our website, www.quayside-uk.com
Who has access to your personal data?
Your privacy is of utmost importance to us. Continuing to use our services indicates your agreement with the ways in which we process and use your data as set out within this policy.
Footwear Brands use the WooCommerce Shopping Cart. All account information for website customers is stored on a WordPress platform and information is encrypted via SSL between our 1and1.co.uk domain platform and your web browser.
Footwear Brands and our website Services partners (DPD, Parcel2Go and WorldPay) process customers’ personal information (for example, customer name, email address, and shipping address) and are therefore considered separate and independent data controllers of customers’ personal information under EU law. That means that each party is responsible for the personal information it processes in providing the Services.
How long we do store your data?
We will delete your personal data from our systems if we have not had any meaningful contact with you for three years (or for such longer period as we believe in good faith that the law or relevant regulators require us to preserve your data). After this period, it is likely your data will no longer be relevant for the purposes for which it was collected. When we refer to “meaningful contact”, we mean, for example, communication between us (either verbal or written), or where you are actively engaging with our online services and / or promotions.
We will use your personal data to send you marketing offers, new product launch announcements and invitations to store events in your area via emails, provided you have given explicit consent to being part of our email marketing list. In order to optimise your experience on www.quayside-uk.com, we may provide you with relevant information, recommended products, send you reminders of products left in your shopping bag and send you personalised offers. All these services are based on your previous purchases, browsing activity and click through information on our website, provided you have given explicit consent to being part of our email marketing list.
What types of personal data do we process?
We will process following categories of personal data:
What are your rights?
Right to object
This right enables you to object to us processing your personal data where we do so for one of the following four reasons:
Right to withdraw consent
Where we have obtained your consent to process your personal data for certain activities (for example, marketing arrangements), you may withdraw consent at any time and we will cease to carry out the particular activity that you previously consented to unless we consider that there is an alternative reason to justify our continued processing of your data for this purpose in which case we will inform you of this condition.
Subject Access Request
You may ask us to confirm what information we hold about you at any time, and request us to modify, update or delete such information. We may ask you to verify your identity and for more information about your request. If we provide you with access to the information we hold about you, we will not charge you for this unless your request is “manifestly unfounded or excessive”. If you request further copies of this information from us, we may charge you a reasonable administrative cost where legally permissible. Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will always tell you the reasons for doing so.
Right to Erasure
You have the right to request that we erase your personal data in certain circumstances.
Normally, the information must meet one of the following criteria:
We would only be entitled to refuse to comply with your request for one of the following reasons:
Right to Restrict Processing
You have the right to request that we restrict our processing of your personal data in certain circumstances. This means that we can only continue to store your data and will not be able to carry out any further processing activities with it until either:
The circumstances in which you are entitled to request that we restrict the processing of your personal data are:
If we have shared your personal data with third parties, we will notify them about the restricted processing unless this is impossible or involves disproportionate effort. We will, of course, notify you before lifting any restriction on processing your personal data.
Right to Rectification
You have the right to request that we rectify any inaccurate or incomplete personal data that we hold about you. If we have shared this personal data with third parties, we will notify them about the rectification unless this is impossible or involves disproportionate effort. Where appropriate, we will also tell you which third parties we have disclosed the inaccurate or incomplete personal data to. Where we think that it is reasonable for us not to comply with your request, we will explain our reasons for this decision.
Right to Data Portability
You have the right to transfer your personal data between data controllers. This means that you are able to transfer your Footwear Brands Ltd account details to another online platform. To allow you to do so, we will provide you with your data in a commonly used machine-readable format that is password-protected so that you can transfer the data to another online platform. Alternatively, we may directly transfer the data for you.
This right of data portability applies to:
Right to Lodge a Complaint with a Supervisory Authority
You also have the right to lodge a complaint with your local supervisory authority. If you would like to exercise any of these rights or withdraw your consent to the processing of your personal data (where consent is our legal basis for processing your personal data), you can contact us here: https://www.quayside-uk.com/contact-us/
We may keep a record of your communications to help us resolve any issues which you raise.
It is important that the personal information we hold about you is accurate and current. Please keep us informed if your personal information changes during the period for which we hold your data.