Returns & Refunds

Returns Policy

While we hope you’ll be happy with your Quayside or Cabotswood items, we know you may sometimes need to return them. We will be happy to exchange items or refund the cost of the item within 30 days of purchase/receipt, provided the items are unworn, undamaged and in their original packaging with all labelling. 

Please note the following:

  • It is essential that any unsuitable items, unless faulty, are returned in a re-salable condition.
  • Please ensure that when you return your shoes/boots, the box is sealed inside a plastic bag, and please DO NOT tape the box itself or stick your label directly onto the box as this causes damage meaning it can not be reused. If we receive your box back, and it has been damaged, there will be a handling and re-packing charge of £5.
  • If any products are faulty, you MUST contact us on 01275392694 before returning them yourself. If you proceed to return your product without contacting us, we will be unable to refund the return postage.
  • Postage costs are not refunded
  • Refunds can take up to 7 working days to be processed once they have been returned to our warehouse.

If you have any problems, please contact us:

 

Returns Form

To return an item purchased online for exchange or refund by post, please include a returns form with your items. Please download and print it here:

 

 

How do I return an item for refund or exchange?

Please fill out the returns form above, print it off and place it inside your parcel before returning to us. We recommend that you use a traceable service that gives you not only proof of dispatch by yourself but obtains a signature upon delivery of the parcel at our warehouse.

 

1. Royal Mail Click & Drop

We personally recommendRoyal Mail Click & Drop as we understand that they are an efficient and reliable courier service.

  1. Select ‘Send an item’ and include the destination (e.g., United Kingdom)
  2. Set the weight as 2.3kg for Cabotswood Boxes and 1kg for Quayside Boxes.
  3. Press ‘send an item now’ to continue.
  4. Select ‘small’ or ‘medium’ parcel and the press continue.
  5. Select the value of the item you are returning, and then select one of the services below. Press continue.
  6. Input the postcode TA6 4TP and select the address ‘Streamline Office Solutions Ltd, Unit 7, Dunball Industrial Estate, Bridgwater’.
  7. Then put ‘Footwear Brands LTD’ in the recipient’s name section. Press continue.
  8. Then input your postcode and select your address from the drop-down. Then press ‘Add to basket
  9. Your Label will then appear on the screen, and it will be in your basket ready to purchase.
  10. If you would like to take the parcel to the Post Office yourself, then continue through to the checkout. You will be asked to input your email address so that you can receive the label to print off at home. Tick the confirmation section and then select how you would like to pay.

 

2. Royal Mail collection from your address

  1.  Following on from the information above; if you prefer to get the parcel collected from your address for just 72p then press ‘arrange a collection’ before you go through to the checkout.
  2.  It will already have the item to collect selected, and you just need to press continue.
  3. Your address will then be automatically added as the collection point; however, you can change this if need be (to a work address). Press continue.
  4. Select a collection date that works for you and fill out the Safe Place and Dog information below. Press continue.
  5. Your label and collection cost will be in your basket, and you will need to hover on the basket and press ‘ View Basket & Checkout’.
  6. Input your email address and then tick the confirmation sections. Then select how you would like to pay.

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