Refund policy

Returns Policy

You have 30 days from receipt of your parcel to return your order.

All items must be in an unworn condition in their original, undamaged packaging – a £10 repackaging cost will be charged upon failure of this.

If you believe that the product that you wish to return is faulty, please contact us before returning your item.

Returns address: 3 Lyons Court, Long Ashton Business Park, Long Ashton, North Somerset, United Kingdom, BS41 9LB

The Process

To initiate a return, please email us at the address below.

info@gootwearbrands.co.uk

Please post your boots in original packaging to the return address. Do not stick your return label or any tape directly onto the boot/shoe box

You must enclose your packing note or receipt as proof of purchase – please also write instructions of return on this for a more efficient return.

Once received we will process your refund or exchange within 5-10 business days.

Still have questions? Please call our customer service team or check our FAQs below.